Shipping Policies:

We ship most orders of in stock items the next business day.

Outside the USA: If you select ground, we charge actual shipping, usually via USPS Priority Mail or Global Express. We will e-mail you your shipping charges. During Check Out you may select UPS Worldwide Expedited and actual charges will be calculated for you. You should be aware of your countries duty charges. You should also be aware with fuel being close to $4.00 a gallon US, that shipping overseas is very expensive and we have no control over this. We can not ship items as "Gifts". You can go to www.UPS.com to look up rates. UPS has a minimum shipping weight of 3lbs to most countries. You can also go to the US Mail site at www.USPS.com to look up rates. Please factor in an additional pound for packing.

Shipping to Canada: We prefer to ship via USPS Priority Mail to Canada, since it is the cheapest trackable method. If you prefer First Class mail, you should know that we can not track your package, and therefore we are not able to insure delivery, or speed of delivery. We understand that sometimes the significant savings may make this your preferred method, but you should be aware of the risks.

Within the continental United States: Ground shipping is $4.99 for any size order, free ground shipping if the order is over $50. We ship "Ground" orders via Priority Mail or UPS depending on the weight of the order. Under 6lbs will most likely be shipped via Priority Mail, over 6lbs will most likely be shipped via UPS. We ship via trackable methods, so even orders which don't weight much are shipped via Priority Mail using standard shipping charges.

If during checkout you choose to have your order shipped via UPS. Actual UPS charges will be calculated for you.

Backorders: You can order more of an item than we have in stock. We are happy to do this. It takes 2-3 weeks to get items in from the various yarn companies. We like to be fully stocked, so in most cases the yarn will already be on order, so this wait time will be less. Knitting/crocheting is very popular, so most of the yarn companies are backordered on one thing or another. If an item is backorder, it sometimes is 6-8 weeks before we have it stock, sometimes much longer. We will e-mail you with the option to wait or cancel all/part of your order.

The default is for us to hold your whole order until everything is in stock. If you would like some/all of the remainder to be shipped please let us know in the comment field. There may be an additional shipping charge for shipping part of your order, $4.99 for orders under $50, free if the partial order is over $50. Your credit card will only be charged for what is being shipped.

Return Policy:

All sales are backed by a 100% refund guarantee of the purchase price less shipping charges. For orders over $50, the purchase price less $4.99 will be refunded if the total of the yarn kept is less than $50.

If not satisfied, you may return it in the same condition received. Please e-mail us to let us know that you are returning your purchase. Please include a copy of your sales order along with the reason for the return. All returns need to be postmarked within 7 days of the delivery date.

Exchanges: Because we want you to be sure that you have enough yarn to complete your project, yarn can be exchanged if postmarked within 60 days of the original sale. Please e-mail us to let us know that you will be returning yarn for exchange. Yarn needs to arrive in the same condition as sold. Please include a copy of your sales order in with your yarn. We will e-mail you your store credit amount when the yarn arrives. New shipping charges apply to orders using store credits. Exchange on yarn only, no returns or exchanges on other items after 7 days.